- Cancellations can be requested by contacting our Customer Support Team .
- Cancellations are typically accepted up to 7 days prior to departure, but it may depend on the package. The policy may vary across different packages so please refer to the specific package’s cancellation policy before booking.
- The flight part & insurance for the holiday package are non-refundable after the booking is paid and confirmed.
- Whether a package is refundable, partially refundable or non-refundable depends on its cancellation policy. However, in most cases, the following rules apply depending on the date of cancellation:
Land services (Hotel, Transfers, Tours & Excursions):- Fully refundable up to 14 days prior to departure date.
- Subject to a fee of 50% of the total amount from 7 to 14 days prior to departure date.
- Subject to a fee of 100% of the total amount from less than 7 days prior to departure date.
- Subject to a fee of 100% of the total amount in case of no show and early departure.
- Rates are subject to availability at the time of booking.
- The flight timings may result in you arriving early or departing late from your hotel. Our travel consultants will let you know flight times when you book so you can make suitable arrangements.
- Jawlat reserves the right to modify or change the hotel in your reservation to another hotel from the same category in any force majeure cases (overbooking, blackout dates).
- All flights are subject to the airline’s conditions of carriage.
- Jawlat does not take any responsibility on the VISA services for packages. The customer needs to ensure that he/she is carrying relevant immigration documents on his/her own.
Right to Cancel
Jawlat reserves the right not to accept customers or bookings (or to cancel confirmed bookings in extreme cases) at its own discretion and for whatever legal reason without the need to justify such refusal. Typical reasons for rejecting a customer or a booking include, but are not limited to:
- Breach of Jawlat’s terms and conditions
- Accommodation closure
- Incorrect rate
- Force majeure events
- Trade or economic sanctions
- Embargoes, legal restrictions
- Fraud or theft
- Suspected criminal activity
- Submission of misleading or erroneous information
- Credit card problems
- Inappropriate behaviour
- Threats or insults
If a booking is rejected or cancelled by Jawlat and a payment has already been made, the total booking value will be refunded.
We also reserve the right to bar (or “blacklist”) users from Jawlat’s website and app, on a temporary or permanent basis, with no prior notice. Any such blacklisted users must not attempt to use the website and app under any other name or through any other user.
Jawlat might also be forced to reject or cancel bookings due to ‘obvious errors’. An obvious error is a mistake found on the website or app related to the booking prices that a customer might not consider being ‘obvious’. Jawlat is entitled to reject or cancel any booking where this error is applicable with no prior notice. In such cases, the amount charged will be reimbursed
