سياسة الخصوصية

جمع المعلومات واستخدامها

We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain from you. By using our website jawlat.sa (henceforth referred to as Jawlat) which also comprises of the mobile site, smartphone app platforms such as iOS, Android and Windows (altogether referred to as “site”), you consent to this use. This privacy policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you review the respective privacy statements of the other parties with whom you interact.

ما هي المعلومات التي سوف نقوم بجمعها

عند استخدام الخدمات المقدمة على هذا الموقع و/أو تطبيق الهاتف المحمول، سيُطلب منك تقديم معلومات معينة:

Personal information, which includes your email address, name, phone number, device ID and IP address.
Transactional information, such as itinerary details.
Booking information, such as travel destination and dates.
Credit/debit card information for payments.
Other information, such as your browsing activity on the website and mobile app.

سنقوم بتخزين معلوماتك الشخصية بتنسيق آمن ومشفر. نحن لا نقوم بتخزين بيانات بطاقة الائتمان/الخصم الخاصة بك. جميع معلومات الدفع وبطاقات الائتمان/الخصم آمنة ومشفرة ويتم التعامل معها من قبل موفري خدمات الدفع المعتمدين بالكامل.

Please note that we need to know the names of all passengers travelling or the names related to the reservation concerned. If you are reserving or booking a flight, hotel or package on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.

سوف نستخدم المعلومات بالطرق التالية

To fulfill our agreement with you, including processing your flight, hotel and package bookings and any other reservations, sending you your itinerary, conducting payment transactions for the services available on the site or contacting you if there is a problem with your reservation.
To fulfill our agreement with you, including processing your flight, hotel and package bookings and any other reservations, sending you your itinerary, conducting payment transactions for the services available on the site or contacting you if there is a problem with your reservation.
To register you with our website/mobile application and administer our website services where you have registered to receive these. You can unsubscribe from these services by contacting us. To answer any queries which you may send to us by e-mail.
For direct marketing purposes. To enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email, telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties, if, at the time of registration, you have opted for receiving the Jawlat newsletter or updates.
To personalise your experience and give you a better service (your information helps us to better respond to your individual needs).
To improve the user-friendliness of the site (we continually strive to improve the site offerings based on the information we receive from you).
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) and for website traffic analysis.
To administer a contest, promotion, survey or other site features.
To send emails, SMS, website and mobile app notifications as well as other communications for providing services, responding to inquiries, and/or other requests or questions.
To respond to queries of the authorities with regard to your accessing of the site and services availed by you.
Automatic logging of session data

Of course, you are solely responsible for maintaining the secrecy of your passwords, and your site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.

مع من نشارك بياناتك

Our customer support offices in the network.
Trustworthy third parties that we use for the provision of certain services, such as enabling our customers to book flights, onward flights, hire cars, hotel reservation, complete tourism trip reservation or other services quickly and easily.
Customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries.
Third party organisations involved in credit card authorisation.
With authorities, if we have a legal obligation to do so.
Our employees and agents to do any of the above on our behalf, now or in the future.
The companies within our corporate family and with our parent company and corporate affiliates. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this privacy policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.

إذا اخترت عدم تقديم بعض المعلومات الشخصية التي نطلبها، فسيظل بإمكانك زيارة موقعنا ولكن قد لا تتمكن من الوصول إلى خيارات أو خدمات معينة.

نقل معلوماتك الشخصية

In order to ensure that your travel arrangements are completed smoothly and effectively, we may transfer personal information to countries which may not have data protection laws or to countries where your privacy and other fundamental rights may not be protected as extensively. We will transfer information only for the purpose of fulfilling/providing the services you have requested from us, in order to fulfil a contract with a third party for your benefit or to disclose information which we are required to do by law or requested from us by a regulator..

ملفات تعريف الارتباط

هناك تقنية تُعرف باسم «ملفات تعريف الارتباط» (cookies) قد نستخدمها لتزويدك بمعلومات مخصصة من مواقع «جولة» الإلكترونية أو تطبيقها على الهاتف المحمول. ملف الكوكي هو عنصر من البيانات يمكن لموقع إلكتروني أو تطبيق جوال إرساله إلى متصفحك، والذي قد يقوم بدوره بتخزينه على جهازك. تتيح لنا ملفات الكوكي معرفة من قام بزيارة أي من الصفحات والإعلانات، وتحديد مدى تكرار زيارة صفحات معينة، وتحديد الأقسام الأكثر شعبية في موقعنا الإلكتروني. كما تتيح لنا ملفات الكوكيز جعل مواقع “جولة” الإلكترونية أو تطبيقها على الهاتف المحمول أكثر سهولة في الاستخدام، على سبيل المثال، من خلال توجيهك إلى الموقع باللغة التي استخدمتها آخر مرة، حتى نتمكن من توفير تجربة أفضل لك عند عودتك إلى موقعنا. تقبل معظم متصفحات الويب ملفات الكوكيز تلقائيًا. ليس عليك قبول ملفات تعريف الارتباط، ويجب عليك قراءة المعلومات المرفقة ببرنامج المتصفح الخاص بك لمعرفة كيفية ضبطه بحيث يُعلمك عند تلقي ملف تعريف ارتباط، حتى تتمكن من اتخاذ قرار بقبوله أو رفضه.

حذف الحساب والبيانات

If you’d like to request for account or data deletion, you can do so by contacting us through our branches, call centre and WhatsApp channel. You can also delete your account through our iOS app. Simply sign in with your registered email address or mobile number, and you can find the delete option within your profile details